Total
Satisfaction Guarantee
For Color & Black and White Printer Products
At Xerox we are committed to the highest quality in the design,
manufacture and service of all we sell. We measure our success by
one standard: Total Customer Satisfaction. Our winning of the
Malcolm Baldrige National Quality Award testifies to this principle.
Taking this commitment one step further, we now offer this
exclusive Xerox Total Satisfaction Guarantee:
If you are not satisfied with the performance of your Xerox
equipment, at your request Xerox will repair it or will replace it
without charge to you with an identical model or a machine with
comparable features and capabilities. The term of the Xerox Total
Satisfaction Guarantee is three years from initial equipment
delivery. If the newly delivered equipment is financed by Xerox for
more than 3 years, the Guarantee to repair it or replace it will
apply during the entire term of your Xerox financing. This Xerox
Total Satisfaction Guarantee applies to Xerox equipment acquired by
you from Xerox or Xerox resellers/dealers, and continuously
maintained by Xerox or its authorized representatives under our
manufacturers warranty or a Xerox Service Agreement. This guarantee
is subject to all limitations set forth in the warranty and service
agreement for this equipment.
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